Success Quadrants provide a range of personal development and business improvement programs that have been developed over the past 20 years and deployed successfully across a diverse range of successful of enterprises around Australia, enabling individuals, teams and whole enterprises to achieve sustained success.
Our approach to individual and business improvement have been developed and proven across a diverse range of clients in both the private and public sectors over a 25-year period with outstanding success.
Whether you are seeking to grow revenue, reduce costs, minimise risk, deliver a better customer experience, develop your leaders or simply create a better place to work for your employees, we have proven solutions.
By engaging effectively with stakeholders at all levels, understanding their needs and supporting them on the journey, our approach has delivered outstanding outcomes for clients including:
industry leading transformations
over 40% revenue growth
multi-million dollar operational cost savings
improved customer loyalty
dramatic cash flow improvements and reductions in credit risk
more enabled, empowered and engaged employees
significant reductions in unplanned leave and employee turnover
multiple industry awards
HBDI™ and Whole Brain Thinking™
As accredited practitioners in the HBDI™, profiling programs we are able to combine our extensive business improvement knowledge with the highly successful and proven team and individual concepts to provide our clients with the tools and expertise to better identify and understand their management, staff and customers thinking preferences, needs and expectations.
Our innovative Think for Success programs and workshops allow our clients and their staff to further develop and apply this knowledge to improve communication, effectiveness and results across all operational roles and activities including strategy and planning, customer service, leadership & management programs.
They are then better able to address and anticipate their customer, staff and stakeholder needs and dramatically improve personal and organisational effectiveness'.
Every organisation must be concerned about its ROI, but ROI can mean a lot more than just the ‘return on investment'.
Our Think for Success workshops explore how ROI can also mean, return on Implementation, return on Interactions or return on Ideas
Utilising the HBDI™ and Whole Brain Thinking™ our unique workshops cover a broad range of business and life topics including:
Decision making
Business planning
Corporate culture
Change management
Strategic thinking
Problem solving
Meeting effectiveness
Customer Service and Sales effectiveness programs
Stimulating team synergy and effectiveness
Employee conflict resolution
Creative problem solving
Effective leadership
Providing effective feedback
Improve interactions at all levels
A range of lifestyle topics
CX, Emotional Culture, and Wellbeing deck programmes
The CX Deck is is a great way to engage people at all levels in the organisation to build an agreed commitment to a better customer experience for your customers. Everyone serves the customer either directly or indirectly. The CX Deck is a great way to remove the resistance that often exists between customer serving staff who know CX is their role and others who think it is someone else’s problem. As we have proven with so many organisations, CX outcomes are not just a measure of the performance of the customer service team but a barometer of overall company health.
This card game provides a “corporate health check” and assists you and your organisation to become more customer-centric by developing structured conversations about who your customers are, what you know and don’t know about them, how you want customers to feel when they engage with your business and just as importantly how do you want your staff to feel when they have interacted with your customers.
This program is fundamental to accelerating your journey to CX Maturity
The Emotional Culture Deck is a uniquely powerful way to create human conversations about what really matters in the workplace. The game facilitates face-to-face human conversations about what matters. It nudges vulnerability. builds empathy. creates connections and fosters trust within teams. It's the ultimate toolkit for more successful teams and workplaces. As we seek to adapt to the era of work from anywhere, workplace culture has taken on even greater significance for everyone and every workplace as they strive to maintain engagement and a great place to work
The Wellbeing Deck is a great way to help participants tap into their own insights to create their own definition of what it means to feel low, to thrive and what it takes to get there. By identifying th stimuli, they can take positive steps to focus on the things that can contribute to an improved wellbeing which is always more powerful when it theirs to own. The workshop helps break taboos and tokenism and lets you create and action your own definition of what wellbeing truly means to you and how you can improve it.
Steve Mitchinson is accredited to deliver these programs and has done so for a range of clients
Operational Excellence means attaining a position of advantage in the execution of business processes
It is typically characterised by:
· Customer experience levels exceeding industry standards
· Sustained higher financial returns for Shareholder/Stakeholder
· Higher levels of staff engagement
· Total organisational commitment to continual improvement
Whilst OE has its origins in other business methodologies such as Quality, Six Sigma and Lean, in our view there are several significant advantages in the move to successful OE programmes we have experienced or contributed to previously.
Many methodologies are anchored in what we often refer to as left brain or rational thinking whereas research is increasingly telling us that more social or right brain thinking is required in order to deliver balanced and effective outcomes.
OE accepts that we may make mistakes, but we will have the structure to learn from them the first time, supports (depends upon) empowerment and frontline decision making, accepting that good process design can allow that, places a larger responsibility on staff and empowered leaders to drive the programs
For this reason we seek to align our approach to the proven principles of the highly acclaimed Shingo Model:
Respect Every Individual
Lead with Humility
Seek Perfection
Embrace Scientific Thinking
Focus on Process
Assure Quality at the Source
Flow & Pull Value
Think Systemically
Create Constancy of Purpose
Create Value for the Customer
Aligning systems, processes, employees and customers is critical to the success of every enterprise. Our unique framework has evolved over the past 25 years and is constantly adapted to meet the rapidly changing business environment. We continue to collaborate with our colleagues at BBB Advisory to identify opportunities for clients and deliver these programmes.
S.P.E.C. Operational Effectiveness Framework
